郭文贵破产案 · ORDER · ECF #143
元数据
- 当事人
- 郭文贵 (Guo Wengui / Miles Guo / Ho Wan Kwok)
- 法院
- CTB
- 案号
- 22-50073
- ECF #
- 143
- 类型
- ORDER
原始法庭文件为英文,下方为英文全文。
全文
## Services Agreement
This Services Agreement (this "Agreement") is entered into as of March 4, 2022 between Stretto, Inc. ("Stretto") and Ho Wan Kwok.
In consideration of the promises set forth herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, and subject to approval of this recement and Mr. Kwok's retention of Stretto in chapter 11 case No. 22-50073 (Bankr. D. Conn.) (the "Chapter 11 Case"), the parties hereto agree as follows:
#### 1. Services
- (a) Stretto agrees to provide Mr. Kwok with consulting services regarding (i) legal noticing, maintenance of claims registers, creditor mailing matrices, an electronic platform for filing proofs of claim, plan solicitation, balloting, tabulation of votes, disbursements, and administrative support in preparation of schedules of assets and liabilities and statements of financial affairs ("Claims Administration, Noticing, and Solicitation Services"); and (ii) crisis communications, claims analysis and reconciliation, preference analysis and recovery, contract review and analysis, case research, public securities, depository management, treasury services, confidential online workspaces or data rooms (publication to which shall not violate the confidentiality provisions of this Agreement), and any other services agreed upon by the parties or otherwise required by applicable law, governmental regulations, or court rules or orders (all such services collectively, the "Services"). - (b) Mr. Kwok acknowledges and agrees that Stretto will often take direction from Mr. Kwok's representatives, employees, agents, and/or professionals (collectively, the "Kwok Parties") with respect to providing Services hereunder. The parties agree that Stretto may rely upon, and Mr. Kwok agrees to be bound by, any requests, advice, or information provided by the ana MParties to the same extent as if such requests, advice, or information were provided by Mr. Kwok. - (c) Mr. Kwok agrees and understands that Stretto shall not provide Mr. Kwok or any other party with legal advice.
#### 2. Rates, Expenses and Payment
- (a) Stretto will provide the Services on an as-needed basis and upon request or agreement of Stretto will provices for Services through the effective date of a chapter 11 plan shall be at the rates attached hereto (the "Preferred Rate Structure"). Mr. Kwok agrees that the Preferred Rate Structure shall not be applicable to Services provided to the entity or entities (including Mr. Kwok) responsible for implementing a confirmed and effective chapter 11 plan and that such Services will be provided at Stretto's then prevailing rates. Mr. Kwok plan and that far reasonable out of pocket expenses incurred by Stretto in connection with providing Services hereunder. - (b) Subject in all respects to the United States Bankruptcy Code and any orders governing compensation that may be entered and applicable in the Chapter 11 Case: (i) Stretto will bill Mr. Kwok no less frequently than monthly; (ii) all invoices shall be due and payable by Mr. Kwok upon receipt; (iii) where an expense or group of expenses to be incurred is expected to exceed \$10,000 (e.g., publication notice), Stretto may require advance or direct payment from Mr. Kwok before the performance of Services hereunder; and (iv) if any amount is unpaid as of 30 days after delivery of an invoice, Mr. Kwok agrees to pay a late charge equal to 1.5% of the total amount unpaid every 30 days. - (c) In the case of a dispute with respect to an invoice amount, Mr. Kwok shall provide a detailed written notice of such dispute to Stretto within 10 days of receipt of the invoice. - (d) The undisputed portion of the invoice will remain due and payable immediately upon receipt thereof. Late charges shall not accrue on any amounts disputed in good faith. - (e) Mr. Kwok shall pay any fees and expenses for Services relating to, arising out of, or resulting from any error or omission made by Mr. Kwok or the Kwok Parties. - (f) Mr. Kwok shall pay or reimburse any taxes that are applicable to Services performed hereunder or that are measured by payments made hereunder and are required to be collected by Stretto or paid by Stretto to a taxing authority. - (g) Stretto reserves the right to make reasonable increases to the Preferred Rate Structure on an annual basis effective on the first business day of each year. If such annual increases an annual bains rease greater than 10% from the previous year's levels, Stretto shall provide 30 days' written notice to Mr. Kwok of such increases. - (h) Payments to Stretto under the terms of this Agreement for services rendered, may be remitted by Client using either (or both) of the following methods:
#### Wire Transmission
Bank Name - Pacific Western Bank Bank Address - 110 West A Street, Suite 100, San Diego, CA 92101 ABA - 122238200 Account Number - 1000681781 Account Name - Bankruptcy Management Solutions, Inc.
#### Check
Stretto Attn: Accounts Receivable 410 Exchange, Suite 100 Irvine, CA 92602
#### 3. Retention in Bankruptcy Case
- (a) Mr. Kwok promptly shall file any necessary application with the Bankruptcy Court in the Chapter 11 Case to retain Stretto to provide the Services. The form and substance of such applications and any order approving them shall be reasonably acceptable to Stretto. - (b) If the Chapter 11 Case converts to a case under chapter 7 of the Bankruptcy Code, Stretto n the entinue to be paid for Services pursuant to 28 U.S.C. § 156(c) and the terms hereunder.
#### Confidentiality 4.
- (a) Mr. Kwok and Stretto agree to keep confidential all non-public records, systems, procedures, software, and other information received from the other party in connection with the Services provided hereunder; provided, however, that if any such information was publicly available, already in the receiving party's possession or known to it, independently developed by the receiving party, lawfully obtained by the receiving party from a third party, ac required to be disclosed by law, then the receiving party shall bear no responsibility for publicly disclosing such information. - (b) If either party reasonably believes that it is or may be required to disclose any confidential information pursuant to a subpoena, court order, or any request or order from a governmental authority: (i) such party shall provide written notice to the other party promptly after receiving such subpoena, court order, or request or order, to allow the other party sufficient time, if possible, to seek any remedy available under applicable law to
prevent disclosure of the information; and (ii) such party will limit such disclosure to the extent the such party's counsel in good faith determines such disclosure can be limited.
### 5. Property Rights
Stretto reserves to itself and its agents all property rights in and to all materials, concepts, creations, Stretto reserves to toon and and managements, designs, innovations, ideas, discoveries, know-how, techniques, programs, systems, specifications, applications, processes, routines, manuals, documentation, and any other information or property (collectively, "Property") furnished by Stretto for itself or for use by Mr. Kwok hereunder. The foregoing definition of Property shall include any and all data, from any source, downloaded, stored, and maintained by Stretto's technology infrastructure. Fees and expenses paid by Mr. Kwok do not vest in Mr. Kwok any rights in such Innustration Property is only being made available for Mr. Kwok's use during and in connection with the Services provided by Stretto hereunder.
#### Bank Accounts 6.
At the request of Mr. Kwok or the Kwok Parties, Stretto shall be authorized to establish accounts with financial institutions in the name of and as agent for Mr. Kwok to facilitate distributions pursuant to a chapter 11 plan or other transaction. To the extent that certain financial products are provided to Mr. Kwok pursuant to Stretto's agreement with financial institutions, Stretto may receive compensation from such institutions for the services Stretto provides pursuant to such agreement.
### 7. Term and Termination
- (a) This Agreement shall remain in effect until terminated by either party: (i) on 30 days' prior written notice to other party; or (ii) immediately upon written notice for Cause (as defined herein). "Cause" means (i) gross negligence or willful misconduct of Stretto that causes material harm to Mr. Kwok's restructuring under chapter 11 of the Bankruptcy Code, (ii) the failure of Mr. Kwok to pay Stretto invoices for more than 60 days from the date of invoice or (iii) the accrual of invoices or unpaid Services in excess of the advance held by Stretto where Stretto reasonably believes it likely will not be paid. - (b) If this Agreement is terminated after Stretto is retained pursuant to Bankruptcy Court order, Mr. Kwok promptly shall seek entry of a Bankruptcy Court order discharging Stretto of its duties under such retention, which order shall be in form and substance reasonably acceptable to Stretto. - (c) If this Agreement is terminated, Mr. Kwok shall remain liable for all amounts then accrued and/or due and owing to Stretto hereunder. - (d) If this Agreement is terminated, Stretto shall coordinate with Mr. Kwok and, to the extent applicable, the clerk of the Bankruptcy Court, to maintain an orderly transfer of record keeping functions, and Stretto shall provide the necessary staff, services, and assistance required for such an orderly transfer. Mr. Kwok agrees to pay for such Services pursuant to the Preferred Rate Structure.
## 8. No Representations or Warranties
Stretto makes no representations or warranties, express or implied, regarding the services and products sold or licensed to Mr. Kwok hereunder or otherwise with respect to this Agreement, including, without limitation, any express or implied warranty of merchantability, fitness or indequacy for a particular purpose or use, quality, productiveness, or capacity. Notwithstanding the foregoing, if the above disclaimer is not enforceable under applicable law, such disclaimer will be construed by limiting it so as to be enforceable to the extent compatible with applicable law.
#### 9. Indemnification
- (a) To the fullest extent permitted by applicable law, Mr. Kwok shall indemnify and hold harmless Stretto and its members, directors, officers, employees, representatives, affiliates, namilants, subcontractors, and agents (collectively, the "Indemnified Parties") from and against any and all losses, claims, damages, judgments, liabilities, and expenses, whether direct or indirect (including, without limitation, counsel fees and expenses) (collectively, "Losses") resulting from, arising out of, or related to Stretto's performance hereunder. Without limiting the generality of the foregoing, Losses include any liabilities resulting from claims by any third parties against any Indemnified Party. - (b) Stretto and Mr. Kwok shall notify each other in writing promptly upon the assertion, threat or commencement of any claim, action, investigation, or proceeding that either party becomes aware of with respect to the Services provided hereunder. - (c) Mr. Kwok's indemnification of Stretto hereunder shall exclude Losses resulting from Stretto's gross negligence or willful misconduct. - (d) Mr. Kwok's indemnification obligations hereunder shall survive the termination of this Agreement.
#### 10. Limitations of Liability
Except as expressly provided herein, Stretto's liability to Mr. Kwok for any Losses, unless due to Stretto's gross negligence or willful misconduct, shall be limited to the total amount paid by Mr. Kwok to Stretto for the particular work that gave rise to the alleged Loss. In no event shall Stretto be liable for any indirect, special, or consequential damages (such as loss of anticipated shalf or other economic loss) in connection with or arising out of the Services provided hereunder.
#### 11. Data
- (a) Mr. Kwok is responsible for, and Stretto does not verify, the accuracy of the programs, data and other information it or any of the Kwok Parties submits for processing to Stretto and for the output of such information, including, without limitation, with respect to preparation of statements of financial affairs and schedules of assets and liabilities (collectively, "SOFAs and Schedules"). Stretto bears no responsibility for the accuracy and content of SOFAs and Schedules, and Mr. Kwok is deemed hereunder to have approved and reviewed all SOFAs and Schedules filed on its behalf. - (b) Mr. Kwok agrees, represents, and warrants to Stretto that before delivery of any information to Stretto: (i) Mr. Kwok has full authority to deliver such information to Stretto; and (ii) Stretto is authorized to use such information to perform Services hereunder and as otherwise set forth in this Agreement. - (c) be retained by Stretto until the Services provided hereunder are paid in full. Mr. Kwok shall be returned by or all fees and expenses incurred by Stretto under this Agreement as a result of data, storage media or other materials maintained, stored, or disposed of by Stretto. Any such disposal shall be in a manner requested by or acceptable to Mr. Kwok; provided that if Mr. Kwok has not utilized Stretto's Services for a period of 90 days or more, Stretto may dispose of any such materials in a manner to be determined in Stretto's sole reasonable discretion, and be reimbursed by Mr. Kwok for the expense of such disposition, after giving alser Cloh, and ags' notice. Mr. Kwok agrees to initiate and maintain backup files that would
allow Mr. Kwok to regenerate or duplicate all programs, data, or information provided by Mr. Kwok to Stretto.
- (d) Stretto and Mr. Kwok agree that this Agreement is subject to the terms set forth in the GDPR Addendum attached hereto as Exhibit A, which are incorporated herein by reference. - (e) Notwithstanding the foregoing, if Stretto is retained pursuant to Bankruptcy Court order, disposal of any data, storage media, or other materials shall comply with any applicable court orders and rules or clerk's office instructions.
## 12. California Consumer Privacy Act.
- (a) Definitions. In this Section 12, - (i) "CCPA" means the California Consumer Privacy Act of 2018, including amendments and final regulations; - (ii) "Personal Information" has the same meaning given to such term under section 1798.140 of the CCPA and is limited to any data provided to Stretto by Mr. Kwok in order for Stretto to provide Services under this Agreement; and - (iii) "Commercial Purposes," "Sell," "Business," and "Service Provider" have the same meanings assigned to them in section 1798.140 of the CCPA. - (b) Relationship Between the Parties. To the extent Mr. Kwok is considered a Business under California law, and subject to the terms of this Section 12, Stretto will act solely as Mr. Kwok's Service Provider with respect to Personal Information. - (c) Restrictions. Stretto certifies it will not: (i) Sell Personal Information or (ii) collect, retain, nesthetioner of the Personal Information for any purpose other than for the specific purpose of ase, or ulselose reroomal mecified in this Agreement, including collecting, retaining, using, or disclosing Personal Information for any Commercial Purpose other than providing the alseloning - evified in this Agreement unless otherwise permitted under the CCPA.
#### 13. Non-Solicitation
Mr. Kwok agrees that neither it nor any of its subsidiaries or affiliates shall directly or indirectly MI : Kwok age ees that hornoloy, or otherwise retain as employees, consultants, or otherwise, any employees of Stretto during the term of this Agreement and for a period of 12 months after employees of Stretto adming the connovides prior written consent to such solicitation or retention.
### 14. Force Majeure
Whenever performance by Stretto of any of its obligations hereunder is materially prevented or impacted by reason of any act of God, government requirement, strike, lock-out or other industrial impacted by reason of any act fire, flood, epidemic, lack of materials, law, regulation or ordinance, of transportation alsource, or by reason of any other matter beyond Stretto's reasonable control, then such performance shall be excused.
### 15. Choice of Law
The validity, enforceability, and performance of this Agreement shall be governed by and construed in accordance with the laws of the State of New York.
### 16. Arbitration
Any disputes related to this Agreement shall be decided by the bankruptcy court in the Chapter 11 Case.
## 17. Integration: Severability; Modifications: Assignment
- (a) Each party acknowledges that it has read this Agreement, understands it, and agrees to be Eaund by its terms, and further agrees that it is the complete and exclusive statement of the agreement between the parties, which supersedes and merges all prior proposals, understandings, agreements, and communications between the parties relating to the subject matter hereof. - subject matter neroon (b) If any provision of this Agreement shall be held to be invalid, illegal, or unenforceable, the n any provision of this Agreeability of the remaining provisions shall in no way be affected or impaired thereby. - (c) This Agreement may be modified only by a writing duly executed by Mr. Kwok or an authorized representative of Mr. Kwok and an officer of Stretto. - (d) This Agreement and the rights and duties hereunder shall not be assignable by the parties hereto except upon written consent of the other.
#### 18. Effectiveness of Counterparts
This Agreement may be executed in two or more counterparts, each of which will be deemed an rriis Agreement of which shall constitute one and the same agreement. This Agreement will become offective when one or more counterparts have been signed by each of the parties and delivered to the other party, which delivery may be made by exchange of copies of the signature page by fax or email.
#### 19. Notices
All notices and requests in connection with this Agreement shall be sufficiently given or made if All nothers and requests in a hand delivery, overnight courier, U.S. Mail (postage prepaid) or email, and addressed as follows:
| If to Stretto: | Stretto | |-----------------|-------------------------------------| | | 410 Exchange, Ste. 100 | | | Irvine, CA 92602 | | | Attn: Sheryl Betance | | | Tel: 714.716.1872 | | | Email: sheryl.betance@stretto.com | | If to Mr. Kwok: | Ho Wan Kwok | | | c/o Golden Spring (New York) Ltd. | | | 162 East 64th Street | | | New York, NY 10065 | | | Email: admin@gsnyus.com | | With a copy to: | Brown Rudnick LLP | | | Attn: Bennett S. Silverberg | | | 7 Times Sq. 47th Fl. | | | New York, NY 10036 | | | Email: bsilverberg@brownrudnick.com |
IN WITNESS WHEREOF, the parties hereto have executed this Agreement effective as of the date first above written.

## GDPR Addendum
This GDPR Addendum is a part of the Services Agreement (the "Agreement") by and between Stretto (the "Processor")1 and Mr. Kwok (together, the "Parties").
### RECITALS
#### WHEREAS,
- (A) The Processor and Mr. Kwok have agreed to the following terms regarding the Processing of Kwok Personal Data. - (B) - (C) imply and require the processing of personal data, to the Processor. - Mr. Kwok instructs the Processor to process Kwok Personal Data. (D) - The Parties seek to implement a data processing agreement that complies with the (E) requirements of the current legal framework in relation to data processing and with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 the negalation (1-3) rotection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or "GDPR").
NOW THEREFORE, Mr. Kwok and the Processor agree as follows:
- 1. shall have the following meanings. - (a) - (b) "Kwok Personal Data" means any Personal Data Processed by the Processor or a Subprocessor on behalf of Mr. Kwok pursuant to or in connection with the Subprocessor and may include, for example, Personal Data of Mr. Kwok's employees, Agreement, and may markers, equity interest holders, or counter-parties; - (c) legislation of each Member State and as amended, replaced or superseded from time to time, including by the GDPR and laws implementing or supplementing the GDPR; - (d) Agreement; - (e) Personal Data on behalf of Mr. Kwok in connection with the Agreement;
<sup>1</sup> Capitalized terms utilized but not defined in the GDPR Addendum have the meanings ascribed to them in the Agreement.
- (f) recention and organiza against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing; - (g) The terms "Commission", "Controller", "Processing", "Special Categories of Data", " Tersonal Data", and "Supervisory Authority" shall have the same meaning as in the GDPR, and their derivative terms shall be construed accordingly. - 2. - (a) that the Processing moraaming out in accordance with the relevant provisions of the and will continue to to to to there applicable, has been notified to the relevant authorities of the Member State); - (b) Processor to process Mr. Kwok Personal Data transferred only on Mr. Kwok's behalf r rocessor to process with the applicable Data Protection Laws, the Agreement, and this Addendum; - (c) organizational security measures; - (d) that arely and organizational security measures are appropriate to protect Mr. Kwok Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of transmible and that these measures ensure a level of security appropriate to the risks processing) and the nature of the nature of the data to be protected having regard to the state of the art and the cost of their implementation; - (e) that it will ensure compliance with the technical and organizational security measures; and - (f) special categories of data, as defined by Article 9 of the GDPR. - Obligations of the Processor. The Processor agrees and warrants: 3. - (a) - (b) to process MF : Rworld Crooner dum; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly Mr. Kwok of its inability to comply, in which reasons, it agrees to meet the processing of data and/or terminate the Agreement;
2
- (c) that it has no reason to belowed from Mr. Kwok and its obligations under the fulling the finetration of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the a "Jubecalitwill promptly notify the change to Mr. Kwok as soon as it is aware, in which case Mr. Kwok is entitled to suspend the transfer of data and/or terminate the Agreement; - that it has implemented reasonable and appropriate technical and organizational (d) security measures before processing Mr. Kwok Personal Data; - that it will promptly notify Mr. Kwok about: (e) - any legally binding request for disclosure of Mr. Kwok Personal Data by a law i. enforcement authority unless otherwise prohibited, such as a prohibition enforcement author to preserve the confidentiality of a law enforcement investigation; - any accidental or unauthorized access; and ii. - any request received directly from any data subject without responding to iii. any request, unless it has been otherwise authorized to do so by Mr. Kwok or as required by any applicable law; - (f) to deal promptly and properly with all inquiries from Mr. Kwok relating to its to accar profilion. Kwok Personal Data and to abide by the advice of the supervisory authority with regard to the processing of Mr. Kwok Personal Data; - to take reasonable steps to ensure the reliability of any employee, agent, or (g) to tuke reasonale berocessor who may have access to Mr. Kwok Personal Data, ensuring in each case that access is strictly limited to those individuals who need to ensuring in easy the relevant Kwok Personal Data, as strictly necessary to perform the Know of access the Agreement, and to comply with Data Protection Laws in the Services ander the ngively's duties to the Subprocessor, ensuring that all such individuals are subject to confidentiality undertakings or professional or statutory obligations of confidentiality; and - (h) required or authorized by Mr. Kwok with prior written consent.
# 4.
(a) rne Farties agree that the Processor and any Subprocessor shall, at the choice of or provision of our noonal Data and the copies thereof to Mr. Kwok or shall Mr. Kwok, recurri an Rwsonal Data and certify to Mr. Kwok that it has done so, unless uestroy an MI : RWOR : STocessor prevents it from returning or destroying all or legislation impooda aponal Data. In that case, the Processor warrants that it will part of Mr. Rwok Personal Data and will not further process Mr. Kwok Personal Data.
- (b) rfie 1 rocessor and any ority, it will submit its data-processing facilities for an audit of the technical and organizational security measures. - 5. provided for by the Agreement.
64547349 v1-WorkSiteUS-038210/0001
# Fee Structure
#### **Consulting Services and Rates**
**Position Hourly Rate** *Analyst \$33 - \$66* The Analyst processes incoming mail, including proofs of claim, ballots, creditor correspondence and returned mail. Also assists with the generation of mailing services.
#### *Consultant (Associate/Senior Associate) \$70 - \$200*
The Associate manages the various data collection processes required by the Chapter 11 process. This includes, among other things, compiling the creditor matrix and Schedules/SOFAs (and generating drafts of same for counsel and advisors), reviewing and processing claims, overseeing contract review, overseeing all mailings and generating custom claim and ballot reports.
The Senior Associate leads complex data aggregation projects for compilation of Schedules & SOFA, the creditor matrix and special notice lists. In addition, the Senior Associate oversees quality control and on mailings and reports. Stretto's Senior Associates average over seven years of experience.
#### *Director/ Managing Director \$210 - \$250*
The Director is the primary contact for the company, counsel and other professionals and oversees and supports all aspects of the administration for the entirety of an engagement.
The Managing Director provides industry and/or project specific expertise to support complex matters. Professionals, including Stretto's executive management team will serve in this role when appropriate.
Stretto's Directors and Managing Directors have over fifteen years of experience and are typically former restructuring professionals.
#### *Executive Management Waived*
Our Executive Management team oversees Stretto's Corporate Restructuring group and will provide consulting support to this matter at no charge.
#### **Solicitation, Balloting and Tabulation Rates**
#### *Solicitation Associate \$230*
The Solicitation Associate reviews, tabulates and audits ballots, and executes plan solicitation and other public securities mailings. The Solicitation Associate also prepares customized reports relating to voting and other corporate events, including exchange offers and rights subscriptions. The Solicitation Associate also interfaces with banks, brokers, nominees, depositories and their agents regarding solicitations and related communications.
#### *Director of Securities & Solicitations \$250*
The Director of Securities leads public securities noticing and related actions, including voting, exchange offers, treatment elections, rights subscriptions and distributions and coordinates with banks, brokers, nominees, their agents and depositories to ensure the smooth execution of related processes.
#### **Printing Services & Noticing Services**
**Services Pricing** Printing \$0.10 (per image) Customization/Envelope Printing \$0.05 (each) Document Folding and Inserting Waived Postage/Overnight Delivery Preferred Rates Standard Email Noticing Waived Fax Noticing \$0.10 (per page) Envelopes Varies by Size Coordinate and Publish Legal Notices Available on Request
#### **Electronic Services**
**Services Pricing** Case Website Set-Up Waived Update Case Docket and Claims Register Waived Online Claims Filing Waived Online Ballots Filing Waived Robotic Process Automation Varies by Use eDiscovery Quoted at Time of Request Secured File Retention, FedRAMP, and HTTPs Environments Varies by Use
#### **Claims Administration & Management Expenses**
**Services Pricing** License Fee and System Maintenance \$0.10 (per creditor per month) Database and System Access (Unlimited Users) Waived Custom Client Reports Waived
#### **Document Management Services**
**Services Pricing** Electronic Imaging (Per Imaged Page) \$0.10 Virtual Data Room Available on Request
#### **Call Center Support Services**
**Services Pricing** Case-Specific Voice-Mail Box for Creditors Waived Interactive Voice Response (Per Minute) Waived Monthly Maintenance Charge Waived Management of Call Center (Per Hour) Standard Hourly Rates
#### **Disbursement Services**
**Services Pricing** Check Issuance Available on Request W-9 Mailing and Maintenance of TIN Database Standard Hourly Rates Disbursements - Record to Transfer Agent Quoted at Time of Request